Computer Science Engineer · Technical Support Engineer (L1)

Mohammed
Adnan Khan

Linux Hosting · cPanel · DNS · Email · Networking · Manual Testing

Technical Support Engineer with hands-on experience in Linux-based web hosting, cPanel, DNS, email, WordPress, and technical troubleshooting. I specialize in resolving customer issues efficiently while maintaining strong SLA and service-quality standards.

Email Me ↗ Call +91 93804 65006 Print / Save CV

System profile

L1 SupportIncidents · Tickets · SLA

LinuxHosting · SSH · Monitoring

WebWordPress · PHP · MySQL

NetworkDNS · SMTP · POP3 · IMAP

01 · Profile

Support meets systems.

A practical profile combining customer support, web hosting administration, networking fundamentals, troubleshooting and software testing.

Professional Summary

Customer-focused Technical Support Engineer and Computer Science graduate with hands-on experience supporting Linux-based web hosting environments and international customers. Experienced in troubleshooting and resolving website, server, DNS, email, WordPress, database, and hosting-related issues using cPanel, WHM, SSH, and related support tools. Strong understanding of DNS records, SMTP, POP3, IMAP, website and email routing, server monitoring, and ITSM-based ticket management, with a consistent focus on SLA compliance and customer satisfaction. Skilled in incident troubleshooting, root-cause identification, technical documentation, customer communication, and escalation handling. Familiar with Linux administration, networking fundamentals, Core Java, SQL, and software testing concepts including SDLC, STLC, manual testing, and test-case preparation. Recognized for dependable performance in high-pressure support environments, including multiple CSAT Top Performer recognitions and a Newfold GPT Renaming Contest win.

Core Skills

Technical SupportL1 IT Support · Incident Management · Ticket Documentation · SLA Compliance

Hosting ServersLinux Hosting · cPanel · WHM · SSH · Server Monitoring

Web PlatformsWordPress Troubleshooting

Networking & EmailDNS (A, MX, CNAME, TXT) · SMTP · POP3 · IMAP

ToolsPega · Genesys · MobaXterm · Ticketing Systems · MS Office

ProgrammingCore Java · Basic SQL

TestingManual Testing · SDLC · STLC · Writing Test Cases

02 · Experience

Professional experience.

Junior Associate - Operations - Technical Support

Sep 2025 - Aug 2026 · 1 yr

Junior Support Engineer

Dec 2024 - Sep 2025 · 10 mos

Graduate Engineering Trainee

Nov 2024 - Dec 2024 · 2 mos

unifyCX, Mysuru

Nov 2024 - Aug 2026

Provide L1 technical support for Linux-based hosting platforms including Bluehost and HostGator.
Simultaneously support 3 concurrent live chats, multitasking across customer issues while maintaining SLA-focused response and resolution standards.
Troubleshoot website downtime, performance issues, disk usage, and server services via cPanel and SSH.
Resolve WordPress plugin conflicts, database errors, login failures, and configuration issues.
Configure and troubleshoot DNS records ensuring correct website and email routing.
Support SMTP, POP3, IMAP email services including delivery, third-party email-client configuration, and authentication issues.
Collaborate with senior engineers for escalations, root-cause analysis, and advanced troubleshooting.

⚙

Technologies Used Core technical environments & services

Linux WordPress DNS SMTP POP3 IMAP PHP MySQL

🛠

Tools Used Hosting, support & operations tools

cPanel WHM SSH Pega Genesys MobaXterm Ticketing Systems MS Office

◎

Support Coverage Hosting platforms supported

Bluehost Technical & hosting support bluehost.com ↗

HostGator Technical & hosting support hostgator.com ↗

Performance Highlights

10,100+ Issues Resolved

40+ Tickets/Day

99.9% SLA Compliance

3 Concurrent Chats

24/7 Production Support

03 · Projects

Things I built.

Selected academic and practical projects from the attached resume.

PROJECT 01

Pharmacy Management System

Built a digital solution to manage medicine records, billing, inventory, and customer information to improve daily operations.

C#ASP.NETMySQL

PROJECT 02

Medication Alarm Application

Designed a mobile application to remind users to take medicines on time and improve adherence.

JavaXMLAndroid

PROJECT 03

Enhanced ATM Security using Fingerprint Authentication

Developed a secure user verification system to reduce fraud and improve transaction safety.

C#SecurityBiometrics

04 · Education

Education & Training.

Education

Bachelor of Engineering – Computer Science and Engineering

Vidiya Vikas Institute of Engineering and Technology, Mysuru

Dec 2020 – May 2024

CGPA

7.63

Pre-University College

St. Philomena’s PU College, Mysuru

Jun 2019 – Mar 2020

Percentage

87.17

SSLC

Flos Carmeli Convent ICSE School, Mysuru

Jun 2017 – Apr 2018

Percentage

Training

QSpiders

Training – Core Java, Manual Testing & SQL

Jun 2024 – Nov 2024

Gained hands-on training in Core Java fundamentals (OOP concepts, collections, exception handling), Manual Testing basics (SDLC, STLC, test case writing), and SQL (queries, joins, database operations).

05 · Credentials

Certifications, awards & achievements.

Certifications

Software Testing Essentials and FundamentalsInfosys Springboard

Object Oriented Programming using PythonInfosys Springboard

TCS iON Career Edge – Young ProfessionalTCS iON

INVADERS : National Level Hackathon 5.0 – ParticipantHackathon participation

Smarticles : IN-SCIENTIA 2022 – 3rd PlaceCompetition achievement

Naukri Campus Young Turks – Secured 98%Rank: 9348 / 5.1L

Research Paper : Minutiae Algorithm For Enhanced Security In ATM TransactionIJARIEE (International Journal of Advanced Research and Innovative Ideas in Education) · Issued May 2024

Survey Paper : A Review on Enhanced Security in ATM Transaction Using Fingerprint AuthenticationIJARSCT (International Journal of Advanced Research in Science, Communication and Technology) · Issued May 2024

Nation Building - India's largest case study competitionNation with NaMo · Issued Feb 2024

GOOGLE AI CAMPUS FEST 2022Vidyavardhaka College of Engineering · Issued Nov 2023

CyberSec101 3Days WorkShopGoogle developers · Issued Nov 2023

AI for EveryoneDeepLearning.AI · Issued Dec 2023

User Interface Design FeaturesInfosys Springboard · Issued Nov 2023

Webinar on Transition: From BRR to BRSRNational Institute of Securities Markets (NISM) · Issued Nov 2023

User Interface DesignUniversity of Minnesota · Issued Nov 2023

Introduction to Big DataUC San Diego · Issued Nov 2023

User Interface Design FeaturesInfosys Springboard · Issued Nov 2023

Introduction to UI DesignInfosys Springboard · Issued Nov 2023

Responsible AI:Build Your DeepFake Detection EngineOpen Weaver · Issued Nov 2023

Azure Fundamentals: Big Data AnalyticsInfosys Springboard · Issued Nov 2023

Azure Fundamentals: Big Data Analytics Course CompletionSkillsoft · Issued Oct 2023

Exploring the Fundamentals of ESG and Corporate SustainabilityNational Institute of Securities Markets (NISM) · Issued Oct 2023

Basics of Generative AIOpen Weaver · Issued Oct 2023

Basics of HTML/CSS for BeginnersOpen Weaver · Issued Oct 2023

Scientist for a DayNASA - National Aeronautics and Space Administration · Issued Jun 2021

Integrity PledgeCentral Vigilance Commission - India · Issued Oct 2023

Excel 2019 - Beginners TrainingInfosys Springboard · Issued Oct 2023

Workshop on 'POWER BI'LUDIFU (Let Us Do It For U) · Issued Aug 2023

Workshop on 'POWER PYTHON'LUDIFU (Let Us Do It For U) · Issued Aug 2023

Workshop on 'DIGITAL POWER'LUDIFU (Let Us Do It For U) · Issued Aug 2023

Chandrayaan - 3 MahaquizSemicon Leaders Asia · Issued Oct 2023

Basics of python programmingOpen Weaver · Issued Oct 2023

Career Essentials in Generative AI by Microsoft and LinkedInMicrosoft · Issued Oct 2023

Introduction to Artificial IntelligenceLinkedIn · Issued Oct 2023

International Observe the Moon NightNASA - National Aeronautics and Space Administration · Issued Oct 2022

UDYAM 2.0 Social B Plan CompetitionUDYAM · Issued Oct 2023

The Snoodify Zero-Budget Growth ChallengeFlickd · Issued Sep 2023

Basics of JavaScript ProgrammingOpen Weaver · Issued Oct 2023

Cyber Hygiene PractitionerMinistry of Electronics and Information Technology · Issued Oct 2022

Practical HTML CSSInfosys Springboard · Issued Jun 2023

Microsoft Word 2019Infosys Springboard · Issued Sep 2023

India's G20 Culture Track QuizMyGov India · Issued Jul 2023

Heritage QuizMyGov India · Issued Jul 2023

Workshop on 'Free Human Resourse Skills'TAREEQA GLOBAL SOLUTION · Issued Jul 2023

PythonHCL GUVI · Issued Jul 2023

AI For India 2.0 CourseHCL GUVI · Issued Aug 2023

G-20 Summit QuizSemicon Leaders Asia · Issued Aug 2023

Flipkart GRiD 5.0 - Software Development TrackFlipkart · Issued Aug 2023

Environment And Lifestyle QuizMinistry of Environment, Forests & Climate Change, Government of India · Issued Aug 2023

Quiz of Indian Military HistoryMyGov India · Issued Aug 2023

Microsoft WordEduonix Learning Solutions Pvt Ltd · Issued Sep 2023

Quiz in coordination with IQAC by Dept. of ChemistrySri Venkateswara College of Arts & Science · Issued Aug 2023

Computer Network QuizITRONIX SOLUTION · Issued Nov 2022

Webinar on 'Chat GPT & AI Tools'StudyCafe · Issued Aug 2023

Developing Your Emotional IntelligenceLinkedIn · Issued Jul 2023

Become A Certified Web Developer From ScratchEduonix Learning Solutions Pvt Ltd · Issued Jun 2023

Be A White Hat Hacker and Pen TesterEduonix Learning Solutions Pvt Ltd · Issued Jun 2023

Build a Mario Game Using HTML, CSS & JavaScriptAccioJob · Issued Jul 2023

Build a Calculator App Using HTML, CSS & JavaScriptAccioJob · Issued Jul 2023

Design ThinkingInfosys Springboard · Issued Jun 2023

Programming Using C++Infosys Springboard · Issued Jun 2023

Full Stack Web Development Program SessionEdureka · Issued Nov 2022

Webinar on “Organizing the Thoughts and Results Towards a Possible Journal Publications: The Lifecycle”Nitte Meenakshi Institute of Technology · Issued Nov 2022

Excel in an HourGoSkills.com · Issued Nov 2022

Basics of Computer QuizITRONIX SOLUTION · Issued Nov 2022

Operating System QuizITRONIX SOLUTION · Issued Nov 2022

C & C++ Programming Language QuizITRONIX SOLUTION · Issued Nov 2022

AutoCAD QuizITRONIX SOLUTION · Issued Nov 2022

IoT Edge Computing: Introduction to Amazon FreeRTOSAWS Training Online · Issued Nov 2022

Introduction to AWS OrganizationsAWS Training Online · Issued Nov 2022

Introduction to Deep LlearningGreat Learning · Issued Oct 2022

Tax Virtual Experience ProgramForage · Issued Oct 2022

Technology Virtual Experience ProgramForage · Issued Oct 2022

Commercial Banking Virtual Experience ProgramForage · Issued Oct 2022

Advanced Excel WorkshopJAGANS JS ACADEMY · Issued Jun 2021

Webinar on Car Air-ConditioningGirijabai Sail Institute Of Technology · Issued Jul 2020

Innovation Award

Newfold GPT Naming Contest Winner

Issued by Newfold Digital Sep 2025

Associated with UnifyCX

Participated in a company-wide innovation contest to rename the internal AI assistant, previously known as “Newfold GPT.” The competition aimed to establish a distinctive identity aligned with Newfold’s brand vision and future AI initiatives.

I proposed the name “NOVA” – Newfold’s Own Virtual Assistant, designed to reflect innovation, ownership, and forward-thinking digital transformation. My submission was shortlisted as one of the top four finalist entries and was ultimately selected as the winning name among all participants.

As a result, I was awarded a $150 USD cash prize and formally recognized for creativity, strategic thinking, and contribution to strengthening the company’s AI-driven culture and internal product branding.

Recognition · 3-Time Awardee

CSAT Star Performer

Issued by unifyCX Aug 2025

Associated with UnifyCX

Recognized as a 3-time CSAT Star Performer for consistently achieving high customer satisfaction scores (4.9+ ratings) and delivering exceptional service quality. Demonstrated strong problem-solving skills, accuracy in operations, and a customer-first approach while meeting performance targets and maintaining service excellence.

Merit

Issued by Naukri Campus Young Turks Oct 2024

Scored 98.17% in Naukri Campus Young Turks - India’s Largest Skill Contest.

Competition Achievement

Winner of IN-SCIENTIA 2022

Issued by St. Philomena’s PU College Aug 2022

Secured 2nd Prize in “SMARTICLES” Event of “IN-SCIENTIA 2022”.

Felicitation

Issued by St. Philomena’s PU College Nov 2020

Secured Distinction with 87% in Science Stream in II PU.

06 · Publications

Research & publications.

Published research work in ATM transaction security and fingerprint authentication.

IJARIIE MAY 2024

Minutiae Algorithm for Enhanced Security in ATM Transaction

International Journal of Advance Research and Innovative Ideas in Education.

Research Paper ↗ Certificate ↗

IJARSCT MAY 2024

A Review on Enhanced Security in ATM Transaction Using Fingerprint Authentication

International Journal of Advanced Research in Science, Communication and Technology.

Survey Paper ↗ Certificate ↗

Languages

English Hindi Kannada Urdu

Soft Skills

Strong Communication, Problem Solving, Time Management, Multitasking, Adaptability, Team Collaboration, Conflict Resolution, Working Under Pressure

07 · Events

Events, workshops & tech experiences.

A collection of technology events, workshops and community experiences that expanded my knowledge through learning, networking and hands-on exposure.

Event 01 · Industry Event

The Big Tech Show Mysuru 2023

03 NOV 2023Infosys Campus · Mysuru

Attended The Big Tech Show Mysuru 2023, an industry-focused technology event covering emerging technology, innovation and the future of the digital world. The sessions brought together experts from different fields and explored technology trends, startup opportunities and digital transformation.

Emerging TechnologyInnovationCybersecurityStartup Ecosystem

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Event 02 · AI Community Event

Google AI Campus Fest 2023

NOV 2023Vidyavardhaka College of Engineering

Attended Google AI Campus Fest 2023 and explored the latest developments, applications and ethical considerations around artificial intelligence. The event combined expert sessions, practical learning and discussions around machine learning, AI development and the evolving technology landscape.

Artificial IntelligenceMachine LearningGoogle for DevelopersAI Ethics

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Event 03 · Cybersecurity Workshop

CyberSec101 Workshop

NOV 2023GDSC JSSSTU · Mysuru

Participated in a CyberSec101 workshop focused on cybersecurity fundamentals, vulnerabilities, penetration testing and practical security awareness. The sessions combined expert guidance with hands-on learning and strengthened my understanding of real-world cybersecurity risks.

CybersecurityVAPTSecurity AwarenessNetworking

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Event 04 · Data Engineering Meetup

Data & Dialogue: TiDB × Flipkart

2024Bengaluru

Attended the Data and Dialogue: TiDB × Flipkart Data Infrastructure Meetup, exploring how modern data platforms support large-scale applications. The sessions covered database scalability, distributed systems, performance, reliability and the infrastructure challenges behind high-volume e-commerce workloads.

TiDBData InfrastructureDistributed SystemsScalability

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Event 05 · Machine Learning Workshop

Explore ML & DL Workshop

2024JSS Science & Technology University

Participated in a two-day Explore ML & DL workshop organized by the Google Developer Student Club. The workshop provided practical exposure to machine learning and deep learning concepts, helping connect theoretical foundations with real-world applications.

Machine LearningDeep LearningPractical LearningGoogle Developer Student Club

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Event 06 · Cybersecurity Awareness

Cyber Security & Ethical Hacking Awareness Workshop

2024NIE College · Mysuru

Attended a cybersecurity and ethical hacking awareness workshop covering vulnerability assessment, penetration testing, critical information infrastructure and India's evolving cyber landscape. The event strengthened practical awareness of security risks and responsible cybersecurity practices.

Ethical HackingVAPTCritical InfrastructureCyber Awareness

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Cyber Security & Ethical Hacking Awareness Workshop

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Event 07 · SAP Community Event

SAP Inside Track Bengaluru

06 JUL 2024Bengaluru

Attended SAP Inside Track Bengaluru and explored SAP's evolving technology ecosystem, including generative AI, SAP Business AI, Joule, data and analytics, cloud capabilities, automation and intelligent business processes. The event also provided valuable opportunities for networking and connecting with SAP professionals and fellow technology enthusiasts.

SAPGenerative AIBusiness AICloudData & Analytics

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Event 08 · Industry & Technology

Mysuru Big Tech Show 2024

2024Infosys Campus · Mysuru

Attended the Big Tech Show 2024 in Mysuru, bringing together technology leaders, innovators and industry experts. The experience covered cybersecurity, digital innovation, emerging technologies, networking and the growth of Mysuru's technology ecosystem.

CybersecurityDigital InnovationNetworkingEmerging Technology

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